Being available and a personal touch: your customers will not have to listen to an answering machine or voice mail. They contact your personal secretary.
Your telephonist can offer a solution when you do not want to be disturbed, but need to be available to your customers at the same time.
You will be provided with your own line at youRconnected, so we can answer with your company name.
 

Personal contact is an important factor in doing business successfully. For people who work by themselves, often have to turn to voicemail.
When business is going well, the phone becomes a more and more demanding factor, as well as administrative and secretarial work.
For those reasons, youRconnected was founded. No more voicemail, but a professional and personal service, tuned in to your situation. 
youRconnected was founded by Irma Vogel. A short review of her experience:

• Started in the position of telephonist at ING Bank in 1991
• Until 1999 several different positions, from receptionist to management secretary.
• In 1999 moved from Enschede to Amsterdam, worked for the directors from the Treasury department of ING Barings as management assistant
• In 2001 switched to a position at an international head-hunters office
• Project manager Academy, at one of the biggest centres for social care in Amsterdam
• Learning & Development advisor (after studying Educational Science, development of employees within organisations) within the social care company
• From 2004 until 2005 Learning & Development Specialist for a change project within the region EAME at multinational Syngenta Seeds
• The 17 years of experience is now taken into her own company. youRconnected was founded in January 2006
   

‘It is not so often that I can not answer my calls.. but just this one call could cost me a new customer. What would the cost be for a service like this?’
If you receive less then a hundred calls per month, it will never cost you more then 180 euro for a month subscription excl. taxes, for service provided from 09.00 am until 17.00 pm, monday-friday.

‘I am a very busy person, and always answer my calls personally. That way, people do sometimes get a voice mail if I am speaking to someone. Can I use this service whenever I want?”
Yes. Depending on having a subscription, you can always choose the service you want and when you want it within this time.

“I often take trips and holidays, and turn to voicemail in those cases. If I use youRconnected, can my agenda be managed as well?”
Managing your agenda is included in the service, without extra costs.

“I have no need for a telephonist, but someone who can help me with administrative things when I need it. Is it possible?
It is possible. Rates for secretarial services will be set depending on your wishes.

“It’s very busy, my phone rings at least 200 times a month. What kind of costs are we talking?”
With a month subscription of 180 euros, the first ninety calls are free of charge. After that it becomes 1 euro per action.

Why would I choose youRconnected and not one of the larger call centres?
youRconnected is focussed on your personal situation and works close with you, the service reaches further then just answering your calls.

“Irma has provided several services to me over the past years. To anyone who might be interested in having outside secretarial and administrative support, I can highly recommend her services at youRconnected. She can think along the lines of business, is very customer oriented and easily connects with people. She will provide you with the necessary details and be transparent about it.”
Carolien Arents, Human Resource Director 

“Just great! Irma uses her professional corporate experiences to represent entrepreneurs and SME companies as the best. You can fully rely on her expertise, she takes care of your continuity while you manage your core business.”
Athalie Stegeman, De Innovation Broker, Haarlem 

“During my holidays my phone and agenda were managed by youRconnected. I am very positive about it. Although I was  away, my customers could make appointments”
Salon for Pedicure, Amsterdam

“I am not keen on the phone, but I do feel I have to be available to my customers at all times. I use voicemail, but in my experience not everyone leaves a message. By using youRconnected, I feel less stress and am also experiencing the advantage of someone making an effort to know my work and answer my questions” 
Beauty salon B., Amsterdam

 “When I call someone and have to listen to a tape, I get irritated. It’s not personal and comes across as unprofessional. That is why I am a customer.”
HGV, Project Manager

Contact:

For contact information click here.